🔹 Product & Customization

1.Can I customize USB cables with my logo?

Yes, we provide OEM and ODM services including logo printing, packaging design, custom colors and materials.

2.What types of USB cables do you offer?

We supply USB-C, USB-A, Lightning, PD fast charging cables and customized solutions for different applications.

3.Do you support high-power charging cables?

Yes, we support fast charging solutions including 60W, 100W and up to 240W PD cables.

🔹 MOQ & Orders

1.What is your minimum order quantity (MOQ)?

MOQ depends on the product model. For OEM customization, MOQ is usually higher due to production requirements.

2.Can I order multiple models in one order?

Yes, but we recommend ordering standard carton quantities per model for better packaging and cost efficiency.

🔹 Samples

1.Do you provide free samples?

Yes, we offer free samples for qualified customers. Shipping costs are usually paid by the recipient.

2.How long does it take to receive samples?

Samples are usually delivered within 3–7 business days via express shipping.

🔹 Production & OEM

1.How long does production take?

• Standard orders: 7–15 days
• OEM/custom orders: 10–25 days

2.Do you support OEM and ODM projects?

Yes, we support full OEM and ODM services including product design and custom development.

🔹 Shipping

1.What shipping methods do you use?

We use express delivery, air freight and sea freight depending on order size and urgency.

2.Do you ship worldwide?

Yes, we ship globally and support international logistics.

🔹 Payment

1.What payment methods do you accept?

We accept bank transfer (T/T), PayPal and other methods depending on the order.

2.What are your payment terms?

Standard terms are 30% deposit and 70% balance before shipment.

🔹 After-Sales Support

1.Do you provide after-sales service?

Yes, we provide professional support and assistance for all orders.

2.What if there is a quality issue?

Please contact us immediately. We will provide a solution based on the situation.